Important Information
Policies
To help make your stay at Hotel Kay Adults Only in Riviera Maya as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies make planning a stay seamless and stress-free.
Check-in / Check-out
Check-in: From 15:00
Check-out: Until 12:00
Identification & Age
Valid photo ID is required. The property is adults only, and guests must be 18 or older.
Cancellation & Prepayment
Policies vary depending on the room type and rate chosen. Flexible and non-refundable options are available.
Children & Extra Beds
Children are not permitted, in keeping with the adults-only policy.
Pets
Pets are not allowed at Hotel Kay Adults Only Riviera Maya.
Smoking Policy
The hotel is non-smoking indoors, with designated outdoor areas available.
Payment
Credit cards and cash accepted. Some bookings may require prepayment.